Challenge - Broader Perspectives and More Evolved Tech
Today’s customers have high digital expectations, which are based on their best online experiences across all industries. However, in creating their websites and digital strategies, many retailers still focus exclusively on their direct competitors. Similarly, they don’t always capitalize on the wide range of cutting-edge technologies available to optimize their website’s performance.
Solution - A One-Stop Partner
We help grow and refine eCommerce strategies and platforms for businesses of all sizes, including global enterprises. From website audits to turnkey marketplace services, Sngular provides one-stop eCommerce solutions to optimize and convert consumers. With an approach that combines best-in-class technologies and customization, our team:
- Brings 20+ years of eCommerce and omnichannel experience from across various industries and countries
- Leverages its experience to provide clients with a broader perspective and end-to-end solutions
- Includes experts in a wide range of digital capabilities, including User Xperience, Software Development, AI, Digital Marketing, and Agile methodologies
- Is adept at melding Warehouse Management Systems (WMS), CRM, and analytic tools
- Is at the forefront of internationalization processes and integrating clients in new markets with Amazon, eBay, and more
We offer outsourced eCommerce services and can become your in-house team of experts. We have experience working onsite with our clients, interacting with key stakeholders (including the C-suite) to manage all aspects of a project end-to-end.
Turnkey Marketplace Services
We are experts in providing turnkey product, operations, and customer service management for marketplaces with our partners Amazon and eBay, among others.
Operations Management and Logistics
We define scale for eCommerce platforms and can integrate our system into existing Warehouse Managements Systems (WMS) or create new operations workflows. With our own proprietary last-mile delivery platform, we are experts in delivery fleet management and recently implemented this platform for Just Eat in Spain and Grupo Modelo in Mexico.
Website & Conversion Rate Optimization (CRO)
Our team will analyze your website and identify opportunities to increase your conversion rate, average order value (AOV), revenue per site visitor, and other KPIs. We can also help if you need to migrate your website to a new platform.
Customer Service / CRM (Customer Relationship Management)
Our eCommerce solutions integrate with CRM platforms, including Salesforce, SugarCRM, and Zoho. We are customer service partners to many leading retailers and provide training for customer service representatives.
Our team can design omnichannel solutions to identify, attract, and convert clients from offline to online, and vice-versa. Services include: digital roadmaps, competitive analysis, platform selection, organizational design, and even the selection of technology partners.
Extensively experienced with eCommerce expansion to other countries–including Europe and North America–we tailor efforts to different target audiences, adapting to different languages, payment methods, and distribution channels.
Analytics and Reporting
Our platforms integrate with analytic tools, such as Google Analytics, and we build in additional functions and products to meet client-specific needs. We convert that data into user-friendly dashboards and reports to help our clients monitor progress and make the most informed business decisions.